Support
Get help from Agent, open an email ticket, send feedback, or ask the community on Discord.
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Support starts with Agent, an assistant that knows Studycamp. If Agent cannot solve your problem, it opens a ticket and the team follows up by email.
Ask Agent
- Log in and go to
/support. - Type your question under Send a message... and send it.
- If Agent cannot fix it, it collects a short summary and details and creates a ticket.
Agent only answers questions about Studycamp, and it can make mistakes. When a ticket is created you get a reference like SC-7K3F9A and a confirmation email. Reply to that email to add details.
Agent is told not to promise a response time, so there is none published here. Never share passwords, card numbers or API keys in the chat.
Support requires a signed-in account. Logged-out visitors see a Log in prompt.
Limits
You can send up to 20 requests per 10 minutes, and Agent opens up to 3 tickets per day. If you hit the limit, wait a few minutes and try again.
Support inside the app
Choose Support in the sidebar. The page offers:
- Email us: pick a category (General question, Something is broken, Feature request, Billing, Account, or Something else), describe the problem in at least 10 characters, confirm your email, and click Send message. The form says replies usually take a day or two.
- Chat with us: live chat, shown when it is available for your account.
- Show me around: a quick tour of the page you are on.
- Handbook: these docs.
Send quick feedback
The Feedback button in the sidebar opens a short form. Pick a face from Very unhappy to Delighted, add a note of up to 500 characters, and click Send. We send a confirmation to your email.
Ask the community
Questions, ideas and bug reports also work on Discord. See Community.