Troubleshooting
Common problems with credits, limits, uploads, Campfire, integrations and billing, with causes and fixes.
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Find your symptom below. If it is not listed, ask Agent on Support.
Credits and limits
"You're out of AI credits"
Cause: you used this period's allowance. Fix: wait for the reset date shown on the Billing page, use the Monthly boost if you are on Pro, or upgrade. See Usage and credits.
"You've used today's free Agent messages"
Cause: Free allows 2 Agent messages per day, shared with core bots. Fix: try again after 00:00 UTC, or upgrade.
"This is a Pro feature"
Cause: Deep research, podcasts, Whiteboard AI and custom bots need Pro. Fix: upgrade, or use a different tool.
"You've hit your workspace limit" or "You're out of storage"
Cause: Free allows 3 workspaces and 1 GB. Your existing data is safe. Fix: delete something you no longer need, or upgrade.
A generation failed and I lost credits
Failed generations are refunded automatically. Check your balance again in a minute.
Billing
Pro is not showing after I paid
Cause: activation can take a moment. Fix: refresh after a minute. The app says "Pro will show up in a minute."
"Failed to open billing"
Cause: the Billing portal could not open, or you have never had a paid plan, so there is no billing account. Fix: try again, and contact Support if it keeps failing.
Campfire
"This invite doesn't exist or was revoked"
Cause: the link was revoked, or friend invite links expire after 7 days. Fix: ask for a new link.
"Couldn't join the call"
Cause: often a blocked camera or microphone. Fix: allow both for Studycamp in your browser, then Join call again.
"Files must be under 25MB" or "That file type isn't supported"
Fix: use an image, PDF, text, CSV, Word, Excel or ZIP file under 25 MB. A room owner can also turn off File sharing.
Integrations
Connect returns me disconnected
Cause: authorization was cancelled or denied. Fix: click Connect again and approve every permission. See Integrations.
Reading and display
Text is hard to read
Fix: turn on Lexend, Large text, Wide spacing or High contrast in Accessibility.
Sending messages to support
"Too many messages. Try again later."
Cause: you hit the send limit. Fix: wait and retry.